Little Red Dot Academy Pte Ltd - Enhancing Airline Service Quality Worldwide

Air Sahara (India)
Pacific Airlines (Vietnam)

Air Sahara (India)

Developing and customizing courseware materials for cabin crew
Training cabin crew management and all supervisory crew
Training cabin crew for international flights
Providing guidance, feedback and consultancy, and training for service improvement
Developing 'wide-bodied' aircraft courseware materials for in-flight service

Our partnership with the airline encompasses in-flight service audit and customized training program for their cabin crew, trainers and supervisors. For continuity, one of our senior managers is seconded to provide advice and guidance on in-flight service for their international flights, especially the upcoming New Delhi/London flight.

Press Release:

Indian Airline, SIA-Style Service
The Straits Times, 13 May 2005

Pacific Airlines (Vietnam)

Developed customised courseware material for cabin crew
Trained all Trainers, In-flight Supervisors and Cabin Attendants
In-flight Service Enhancement Modules
- Social Etiquette & Deportment
- Polite Conversation in English
- In-flight English Announcement
- Correction of Speech Sounds

Press Release:

Pacific Airlines: Making the Impossible Possible
Vietnam Economic News, 3 November 2005

Running steady losses in the past, Pacific Airlines has opened a new chapter with a change in the management structure. For many, the recent success of Vietnam's first joint stock airline is nothing short of a miracle. Local press wrote many articles debating the possible collapse of Pacific Airlines, but by summer 2005, Pacific Airlines' flights were full. Pacific Airlines’ customer service system has improved day after day. All flight attendants have a chance to take part in courses taught by experts from one of world's leading training centers for flight attendants, the Little Red Dot Academy of Singapore.